On the Cusp of More Compassionate Healthcare

A business associate recently shared with me that he had the opportunity to meet Dr. Bridget Duffy who is the CXO (Chief Experience Officer) at the Cleveland Clinic. I researched her a bit and this position and her work is exciting (see 2007 press release).

You can watch a video of Dr. Duffy at this link.

There is a movement in the health care world toward improving the patient experience. In fact, as a result of the fact that patient experience data is now public information, some hospitals are starting to implement strategies to improve patient experience. Although their initial motivations may have been to achieve higher scores on these now public surveys, the investments have in some cases resulted in undeniable overall improvements. Not just in experience, but in outcome as well. Connections between a patients emotional well being and their physical well being are being recognized and additional investments are being made.

I am excited about the potential changes that we may see in the future.